Search through kb articles with Virtual Agent
In this blog I will explain how you can use a Power Virtual Agent and a Power Automate flow to search through Dynamics 365 Customer Service knowledge base articles.
Tagged: Knowledge base article
My name is Dennis. I am Dutch and I live and work in the UK as an IT consultant. Currently I work a lot with SharePoint online, Microsoft Teams and all the other products of the Office 365 platform. I also like my share of Dynamics 365 and Azure. I try to blog about everything I come across in my daily job. All the content in my blogs are my personal views and experiences.